How does MultiBel work?

MultiBel Professional is a modular system consisting of a base module and expansion modules. With the base module, you have a fully-fledged alarm system for alerting, informing and communicating. The expansion modules allow you to add the functions you need.

In the diagram below we distinguish between starting an alarm, reaching people and tracking the result.

1. Start the alert

How you want to start an alarm call should not matter, as it may vary from case to case:

the MultiBel app
Web application
Dial-in number
Email
Personal security app
Mobile or fixed emergency button
Linked fire alarm control panel
Hardware sensor or software application

2. Reach the persons

It does not matter how the person is reached, as long as the message arrives – quickly. When using MultiBel, you can choose between the following channels

Push notification from the MultiBel app
Calls to 10 phone numbers per person
Email
Text message
Desktop alert

MultiBel interrupts the Do Not Disturb mode and uses all channels until the person confirms or rejects the call.

3. Track the result

Responses to an alert can be tracked in real time through the app’s dashboard and online. Have enough people confirmed the call? Do I want to send follow-up instructions to everyone who has confirmed?

Communication can take place through our chat module, conference call and walkie-talkie app.

The Critical Event Management module enables your crisis team to respond faster to emergencies, limit damage and ensure continuity.

The technology behind MultiBel

Capacity and availability

You can alert 5 but also 5,000 people within seconds. For each scenario, it is determined in advance who should receive which message and you receive feedback on whether the persons are available. MultiBel does not use your telephone lines for the telephony part, no hardware needs to be purchased.

Reliability

MultiBel is a SaaS service, Software as a Service, and operates as a mission-critical solution completely separate from your own infrastructure. This allows the system to operate even if your own infrastructure is damaged by fire, power failure or hacking.

MultiBel is proud to be the first cloud solution to be certified as a healthcare evacuation system. We guarantee a system availability of 99.95% through an SLA.

Attention value

MultiBel uses hardware redundancy distributed over 3 geographically separated data centres. If one of the systems fails, the others take over.

The systems are monitored 24/7.

All customer data is stored in accordance with the General Data Protection Regulation. Naturally, both MultiBel and our data centres are ISO27001 certified.

Safety

MultiBel uses hardware redundancy, divided over 3 geographically separated data centres. If one of the systems suffers an outage, the other systems will take over the duties.

The systems are monitored 24/7.

All customer data is stored in accordance with the General Data Protection Regulation. Naturally, both MultiBel and our data centers have the ISO27001 certification.

Multiple communication channels

The way to reach someone is different for each person, but also for each moment. That is why MultiBel uses several channels to send an alarm at the same time. In doing so, you maximise the chances of reaching the person, even if, for example, the emergency means that no WiFi is available.

App

Telephone

Email

SMS

Desktop

MultiBel Professional works with pre-defined scenarios. A blazing fire requires a different group of people and different instructions than a technical failure or an accident with injuries. You can create an unlimited number of scenarios, functions and locations. Each group hears and reads the instructions corresponding to their function.