{"id":206714,"date":"2023-04-06T16:43:44","date_gmt":"2023-04-06T14:43:44","guid":{"rendered":"https:\/\/www.multibel.eu\/technical-fault-alerting\/"},"modified":"2025-12-08T09:48:19","modified_gmt":"2025-12-08T07:48:19","slug":"technical-fault-alerting","status":"publish","type":"page","link":"https:\/\/multibel.eu\/en\/technical-fault-alerting\/","title":{"rendered":"Technical fault alerting"},"content":{"rendered":"

\"technical<\/div>
\"Alarm<\/div>
\"SMS<\/div><\/div><\/div><\/div>
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\"#13224F\"<\/span><\/div>

Technical failures cost money
\nrespond instantly<\/p><\/h1><\/div>

From detection to action \u2013 everyone is alerted within seconds<\/p>\n<\/div>

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Request a Demo<\/span><\/i><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
AI platform for safety & resilience<\/mark>\n<\/div>

Alerting in the event of technical faults Fast follow-up guaranteed<\/h2><\/div><\/div><\/div>
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\"Technical<\/span><\/div><\/div><\/div>

Limiting damage in case of technical failure<\/strong><\/p><\/div>

A technical fault<\/strong> can cause a lot of damage. Orders are not taken, production lines grind to a halt, supermarket shelves remain empty, products spoil, plants die, air is not refreshed, data centers are not operational, etc. MultiBel cannot prevent a technical failure, but it ensures that the impact of the technical fault limited by alerting the right people much faster. We also offer a Critical Event Management module that ensures incidents are managed from A to Z. Every second lost costs extra money and\/or damage. Every second lost costs extra money and\/or damage.<\/p>\n

More and more systems are monitored 24\/7, there are enough packages and companies for that, MultiBel does not. We ensure that the follow-up of the failure is guaranteed and that no time is lost by using slow call trees, WhatsApp groups or systems that only send an email or SMS. MultiBel offers a professional call system with additional functionalities to limit the damage. One of the most commonly used functionalities is calling people based on a schedule. Should that person not respond, a replacement is automatically called, just until someone acknowledges the call. Employees can also swap picket shifts among themselves.<\/p>\n<\/div>

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Contact<\/span><\/i><\/i><\/a><\/div>
Video<\/span><\/i><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Three pillars \u2013 one platform<\/p><\/h2><\/div><\/div><\/div>

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\"emergency<\/a><\/span><\/div>

Alarm<\/strong><\/p><\/div>

Always the right message to the right people.<\/p>\n<\/div>

More info<\/span><\/i><\/i><\/a><\/div><\/div><\/div>
\"Lone<\/a><\/span><\/div>

Protect<\/b><\/p><\/div>

Protect your people, anywhere, against anything.<\/p>\n<\/div>

More info<\/span><\/i><\/i><\/a><\/div><\/div><\/div>
\"Critical<\/a><\/span><\/div>

Critical Event Management<\/strong><\/p><\/div>

Understand what\u2019s happening, respond instantly, and focus on what matters.<\/p>\n<\/div>

More info<\/span><\/i><\/i><\/a><\/div><\/div><\/div><\/div><\/div>\n

De power of MultiBel technical fault alerting<\/strong><\/h2>\n<\/div>
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\"Technical<\/span><\/div>
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Integrate existing infrastructure<\/h3><\/div>

MultiBel can be seamlessly connected to your existing infrastructure, such as fault management systems, building management systems, or fire alarm systems. Through APIs, IP detectors, email analysis, or Modbus-compatible devices, faults are automatically detected and trigger the appropriate alarm scenario.<\/p>\n

With the integration of Modbus codes, specific technical faults from your equipment can be captured directly in real time. This makes alerting faster, more reliable, and fully automated, without any manual intervention.<\/p>\n<\/div>

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Attendance registration<\/h3><\/div>

MultiBel features automatic attendance registration. In addition to roster-based calling, this provides the ability to alarm employees present at that specific location. The system stops alerting as soon as enough people have acknowledged the call.<\/p>\n<\/div>

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\"Roster<\/span><\/div>
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\"Roster<\/span><\/div>
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Roster based alerts<\/p><\/h3><\/div>

MultiBel offers two practical solutions to improve roster-based alerting in the event of a technical problem. First, a substitute can be automatically called if the colleague on duty does not respond. In practice, we often see companies alerting the substitute just to be on the safe side. With MultiBel this is no longer necessary and people are only contacted when they are needed. In addition, colleagues can exchange (parts of) shifts.<\/p>\n<\/div>

More info<\/span><\/a><\/div>
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Communication in the event of a technical failure<\/h3><\/div>

The people who have to solve the technical failure are often not together. Especially then it is of great importance that they can communicate with each other. For this purpose, MultiBel offers a push-to-talk \/ walkie-talkie app and conference call. Ideal for disruptions that can have a major impact on business continuity. Within 10-20 seconds the focus is on communication and decision making.<\/p>\n<\/div>

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\"portofoon<\/span><\/div>
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\"technische<\/span><\/div>
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Guaranteed follow-up technical failure<\/h3><\/div>

Many monitoring systems have alerting capabilities. If there is a fault report, an SMS or email is sent. So why still link the monitoring system to a professional alerting system? Because time is guaranteed to be saved. If, for example, the person on duty does not respond quickly enough, the next persons are automatically contacted. Task cards can be sent per technical fault and per function. The people working on the technical failure can be asked how much time they think they need for the failure to be solved. If it concerns a technical failure that has major consequences for company image, turnover or production, every second counts. MultiBel reduces the time to respond from an average of 10 minutes to 10 seconds.<\/p>\n<\/div>

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Dial-in number with menu<\/h3><\/div>

By linking a monitoring system, failures can automatically trigger an alarm. In practice, we also often see that it is done manually, e.g., by a dial-in number with a drop-down menu. Many organizations have such an emergency number for reporting technical malfunctions. Customers or colleagues can independently ensure that the fault gets to the right person 24\/7 without loss of time. By using a choice menu, the reporter activates the appropriate scenario and can also add verbal instructions.<\/p>\n<\/div>

More info<\/span><\/a><\/div>
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\"VoIP<\/span><\/div>
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Technical fault alerting with f<\/strong>ive-fold certainty<\/h2>\n<\/div>
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With MultiBel technical failure alerts go through 5 different channels. The way in which someone can be reached differs per person but also per moment. The more channels you use for alarming, the greater the chance that that person will be reached, even if your own infrastructure is damaged by the calamity.<\/p>\n<\/div>

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App<\/span><\/strong><\/p>\n<\/div>

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Telephone<\/span><\/strong><\/p>\n<\/div>

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Email<\/span><\/strong><\/p>\n<\/div>

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SMS<\/span><\/strong><\/p>\n<\/div>

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Desktop<\/span><\/strong><\/p>\n<\/div>

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MultiBel Professional works with predefined scenarios. You can create unlimited scenarios, functions and locations. Each group hears and reads the instructions associated with their function.<\/p>\n<\/div>

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3.000+<\/span><\/span><\/span><\/strong><\/p>\n

Customers<\/span><\/div>\n<\/div>
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30+<\/span><\/span><\/span><\/strong><\/p>\n

years of experience<\/span><\/div>\n<\/div>
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150.000+<\/span><\/span><\/span><\/strong><\/p>\n

user base<\/span><\/div>\n<\/div>
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Every <\/span>0,8<\/span><\/span><\/span><\/strong><\/p>\n

minutes an alert<\/span><\/div>\n<\/div>
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\"Technisch<\/span><\/div>
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Sabine de Lange,<\/strong>
\nmanagementassistent<\/p>\n<\/div>

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<\/i>The control room does not meet our current requirements and we are continuously improving our service. With this collaboration we want to serve our customer even better because we remove a link between them. As a result, we also expect that the process is less prone to errors. MultiBel is developing a system that customers can call in themselves and indicate which technical malfunction it is. In this way, the correct scenario is automatically started and we can immediately get in touch with our customer.<\/i><\/p>\n<\/div>

More info<\/span><\/a><\/div>
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Choose the right package for you<\/h2><\/div>
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Send alerts for FREE with MultiBel Standard or choose MultiBel Professional.<\/p>\n<\/div>\n<\/div>

Packages & Prices<\/span><\/i><\/i><\/a><\/div><\/div><\/div>
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Sales contact<\/h2><\/div>

Contact us for more information or a demo.<\/p>\n<\/div>\n

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