What do municipalities and other local authorities use MultiBel for? -

MultiBel is used by municipalities to call the emergency response team, an intervention team, repair technicians, snow plow call-out services, etc.

An emergency response alarm is often initiated from a customer contact center or reception. Another starting option that we often encounter is fixed or mobile emergency buttons and internal emergency numbers that start a certain scenario.

Many municipalities use automatic attendance registration to only call the emergency response team who is also working at that location. Sometimes there is no overview of whether there is always sufficient emergency response at the municipality. In case of understaffing of the BHV municipality, MultiBel automatically warns. Another commonly used module is the communication module. This offers, among other things, a walkie-talkie app so that in addition to the beeper, you can also say goodbye to the traditional walkie-talkie.

Panic button – emergency button

Unfortunately, municipality desk clerks regularly have to deal with aggressive visitors. Sometimes panic buttons are used that pass on a message to the reception, who then have to pass it on manually. MultiBel offers the option of automatically calling the available intervention team at the touch of a button. Do you prefer to work with emergency buttons via the app or mobile buttons? We also offer numerous options there.

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Emergency staff alerting

Landline telephones are often used to alert an emergency response team. Sometimes there is also a special emergency response button on the telephone system. However, landline phones are disappearing more and more and the smartphone is becoming increasingly important. In its working method, MultiBel offers so many different channels to start an emergency notification and to reach the emergency response team at municipalities that a customized solution is always possible.

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Alerting crisisteam & logging

MultiBel is also used for alerting emergency personnel and for communication. How do I reach all my officials in the event of a terrorist threat, natural disaster, major power failure, youth problems, etc.? And how do I manage a crisis? MultiBel offers a Critical Event Management module to protect your people and your organization, limit disruptions and minimize damage.

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Evacuation system

MultiBel can also be used as an evacuation alert for the municipality. Some municipalities are required to have a NEN 2575-4 certified evacuation system. This concerns buildings with an archive function. Previously, a pager system was often used for this. However, pagers are often forgotten or experienced as a burden. The smartphone, on the other hand, almost every person caries one. MultiBel is the first party in Europe that can offer a certified Cloud solution on a smartphone.

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Ben de Geest,

The building in which we work is large. It is necessary to have a good (reliable and simple) solution for alerting the emergency response team / first aid officials. MultiBel was already chosen in 2007 as the emergency response alarm system.

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Anja van Egmond,

We really wanted a system with which we send alerts and calls by mobile phones. As of December 2017, all employees of the municipality are equipped with a mobile phone. By making use of this, the turnout of Emergency Response Officers or the Emergency Team is greater in the event of a calamity, so that action can be taken more quickly!

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Marco Bakker,
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Roel Wierda,

The Municipality of Den Helder used to work with a solution on location from another provider. An alternative was sought that is more easily scalable and flexible, offers more security in the alarms and is also more accessible to the user.