Your lifeline for rapid alert on-call and swift response
Speed, reliability, and calm in crisis – on-call alerts you can trust
Does your organisation need to be operational 24/7? Then the availability of your on-call service is a crucial link. MultiBel replaces call lists and outdated systems with an automated call-out system, so employees who must be available and reachable for calamities or other unforeseen incidents, whether their work is scheduled or unpredictable, are always contacted based on their duty roster, availability and skills.
Whether it concerns an internal on-call service or an external service for your customers, MultiBel immediately alerts the right employee via the app, voice call, SMS and email. Employees can also easily exchange on-call duty with each other. If there is no positive response, because the employee doesn’t respond or declines the call, the system automatically escalates to the backup, selected based on their skills, until the shift is fully staffed.
MultiBel is much more than just an on-call service app. It is a full-fledged alerting system with many other practical functionalities: communicate directly via the walkie-talkie app, monitor the presence of technicians, and log how each fault was resolved.
MultiBel can be used for many applications, such as emergency response, lone workers, evacuations, technical failures, IT problems and emergency buttons. Our users include municipalities, industry, logistics and healthcare organisations, including almost half of the Dutch hospitals.
Three pillars – one platform
On-call service alerting in detail
Alert on-call with five-fold certainty
On-call service alerting is done through 5 different channels. The way in which someone can be reached differs per person but also per moment. The more channels you use to alert your employees, the greater the chance that that person will be reached, even if your own infrastructure is damaged by the disaster.
App
Telephone
SMS
Desktop
MultiBel reaches the people via the on-call service app, in case there is no response, the person is called on a maximum of 10 telephone numbers per person, we send an email, SMS and can also alert pagers. Until the person confirms that he can / cannot respond to the service request.
On-call service – reach people based on their duty rosters
With MultiBel you can alarm ten, hundreds or even thousands of people simultaneously. Because the employees can also indicate within how much time they are available, you can monitor and analyze all relevant information in real time and, if necessary, initiate follow-up steps.
Customers have been choosing our on-call alerting service for over 20 years because of the simplicity, reliability and technical functionalities of the system. More than 1,000 customers also choose our service because it does not require any hardware investments. MultiBel runs as a Cloud solution in secure data centers and is therefore also available if your own infrastructure no longer functions due to a disaster.
Losing unnecessary time by processing slow call lists, SMS, email or WhatsApp communication can easily be prevented with MultiBel.
