Privacy Policy Platform
(May 2026)
Introduction
MultiBel provides a safety- and resilience platform called MultiBel Professional. This service enables rapid alerting of individuals, protection of employees, and safeguarding of business continuity in the event of incidents. MultiBel Professional is used proactively to enhance the resilience and safety of organizations.
MultiBel acts solely as a processor within the meaning of the GDPR in the context of its professional services. The organization that uses the alerting services (the controller) determines the purposes and means of processing. MultiBel processes personal data exclusively on behalf of and in accordance with the data processing agreement with this organization. MultiBel does not use the data for its own purposes such as marketing, product improvement based on personal data, or analytics outside the strict scope of the service.
With this privacy statement, we inform you about how we handle your personal data.
Personal Data Processed
Depending on the functionalities used, MultiBel processes the following personal data (provided only by your organization’s administrator):
- Name
- Telephone Number
- Email address
- Function / function group
- Presence or absence at defined locations
- Emergency call data in case of incidents/emergencies
- For MultiBel Protect (optional): location of the individual before, during, or after an incident
- Voice data for push-to-talk or conference call functionality
MultiBel does not process special categories of personal data (Article 9 GDPR), including in relation to motion detection. No raw movement or sensor data is stored; only a trigger in case of prolonged inactivity (e.g., potential fall).
Purposes and Legal Bases
MultiBel processes personal data solely based on your consent (as granted via the app and operating system) and for the performance of the processing agreement with your organization. Processing is also necessary to protect the vital interests of individuals in emergency situations.
Overview per processing activity:
| Data Processing | Personal Data | Purpose | Legal Basis |
| Configuration of emergency scenarios | Name, phone, email, function | Ensure correct emergency response scenarios | Consent |
| Registration and storage of user actions | Name, phone, email, function, call activation data, chat communication | Reach and instruct qualified employees during incidents | Consent + vital interest |
| Presence registration (WiFi/geofencing) | Presence/absence at location | Accurate alerting based on current presence | Consent |
| Location data (MultiBel Protect) | Location (configurable) | Alerting and follow up during incidents | Consent + vital interest |
| Motion detection (MultiBel Protect) | Trigger in case of prolonged inactivity or fall | Detect potential emergency situations | Consent |
| Reporting | Presence/absence, alerts, app version | Monthly reporting to administrator | Consent |
| Realtime audio | Voice data (sound) | Communication via walkie-talkie and/or conference call | Consent |
Presence registration does not function as a tracking system. For wifi and geofencing, only a yes/no signal is requested from the operating system (iOS/Android) to determine whether the device is within a predefined area. No location data outside this area is recorded or stored, even if iOS or Android gives a notification that MultiBel has used your location.
When using push-to-talk or conference call functionality, voice data is processed to enable real-time communication. This audio is not stored.
App Permissions
For proper functioning, the app requires the following permissions (in line with iOS and Android policies):
- Location access (for presence registration and/or MultiBel Protect
- Wifi access
- Bluetooth access
- Motion/activity recognition
- Push notifications
- Microphone access (for audio)
- Internet access (mobile data/wifi)
Withdrawal of Consent
You can withdraw consent at any time via your device settings or within the MultiBel app. Your organization may (partially) restrict this via Mobile Device Management.
Consequence: the system may not function fully, potentially affecting presence registration, alerting, or motion detection.
Data sharing (recipients)
MultiBel uses carefully selected sub-processors, including hosting providers, telecommunications providers, monitoring and alarm center service providers, notification service providers, and IT development agents. No data is transferred outside the EEA.
Security
MultiBel has implemented appropriate technical and organizational measures, documented in its ISO 27001-certified Information Security Management System. Data is transmitted via secure connections, access is restricted, and employees are bound by confidentiality.
Your rights
As MultiBel acts as a processor, requests regarding your rights (access, rectification, deletion, objection, etc.) should be directed to your employer/organization.
Retention Periods
- Data within the system: as required for service delivery or as configured (1,2, 3 or 5 years)
- Data outside the system (e.g. for initial configuration/ setup): deleted within 3 months after setup acceptance
- Legal retention obligations are respected up to a maximum of 7 years
Data breaches
In case of a data breach, your organization will be informed without undue delay (target: within 48 hours). Where required, incidents are reported to supervisory authorities.
Automated Decision-Making
MultiBel does not use automated decision-making or profiling.
Changes
The most recent version of this privacy statement can be found on our website.
Telephone:
+31 88 141 03 00
+32 78 48 03 07
Email: support@multibel.nl
