Top 5 most asked questions
MultiBel Standard: free, secure and ready to use
With MultiBel Standard, you can use our alerting system completely free of charge. We believe that every organisation becomes safer through immediate and reliable alerting during an incident. That is why we offer our freemium package: free, but without compromising on safety or professionalism.
This is not a trial version, but a fully functional system. With MultiBel Standard, you can professionally alert your emergency response team or small team right away. You work with the same reliable technology as MultiBel Professional – only with fewer advanced features.
For many organisations, the Standard version is more than sufficient. You can reach your employees quickly and create immediate certainty when it matters most.
Would you like to get started with MultiBel Standard right away? Complete the order form and begin today.
Do you have any questions? Our team is happy to assist you, so feel free to contact us.
MultiBel offers system availability of up to 99.95 percent. This ensures that the system is always operational and that critical notifications can be delivered reliably.
If your organisation uses presence registration, the app will periodically check whether it is connected to the customer’s Wi-Fi network or located within the customer’s geofence. iOS and Android require apps that run continuously in the background to be displayed in the top-left corner. This is not ideal — we find it annoying as well, but with the current operating systems, we cannot avoid it.
Many other apps have the same issue, for example the widely used Flitsmeister. It is either this inconvenient notification or the inability to alert based on presence. If you do not use presence registration, this message will not appear.
Yes, MultiBel Professional offers a 24/7 emergency number for urgent technical issues or critical support. Our support team is available day and night to ensure the operational readiness of the platform.
Refer to the SLA or the contact details in the admin portal.
Yes, upon request we are happy to put you in contact with existing MultiBel customers, allowing interested parties to gain first-hand experience.
Every day we receive a wide variety of questions from (potential) customers. Browse the questions below (and select a category if needed) to find an answer to your question.
If your question is not listed, please contact our Support team. We are happy to assist you.
- All
- About MultiBel
- Features & Alerts
- Integrations & APIs
- Security & Privacy (GDPR)
- Setup & Usage
- Support & Contact
- Top 5
- Users & Access Rights
The walkie-talkie function in the MultiBel app enables direct voice communication between team members. By simply pressing a button, you can speak with others in real time, just like with a traditional walkie-talkie.
MultiBel offers two main versions:
- MultiBel Standard: A completely free version, ideal for smaller teams and organisations.
- MultiBel Professional: A paid version with advanced features, such as scenarios, presence registration, and hardware integration.
For detailed pricing and licence information, you can contact our sales consultants.
After completing the order form and downloading MultiBel Standard, the app is ready to use immediately. For MultiBel Standard, there is no portal environment accessible via a web browser.
The activation portal is intended only for MultiBel Professional.
Only users of MultiBel Professional have access to this administrator or activation portal. You will need login credentials for this, which you will receive from MultiBel after your registration.
If you have any questions, feel free to contact us. We are happy to help you.
During the implementation, we conduct a detailed configuration meeting with you in which we discuss your current setup, which people, roles and scenarios need to be included in the system, and how the communication channels should be configured.
Based on this information, we configure the MultiBel system so that it aligns seamlessly with your business processes and is ready for immediate use. This ensures that all settings and processes are correctly defined within the system.
In addition, we support you with the configuration of hardware and settings to guarantee a smooth start with your MultiBel system.
MultiBel is designed so that alerts are delivered reliably even when a stable internet connection is not available.
Thanks to multiple layers of redundancy, MultiBel can reach your employees through various communication channels, not only through the app but also via a phone call or SMS.
In this way, we ensure that critical alarm notifications always get through, even if mobile data fails or no Wi-Fi is available.
This redundancy is an essential part of the MultiBel system and guarantees that your alerting works under all circumstances.
You can reach us for support by email at support@multibel.nl or by using the contact form.
Our support team is available Monday through Friday, from 8:00 to 17:00.
In addition, we offer MultiBel Professional administrators the option to contact us via the emergency phone support, which is available 24/7. The phone number can be found in the adminstration portal.
No, MultiBel is not a tracking system. Location detection within our lone worker protection is only used in emergency situations to determine the exact location of an employee.
This function is intended solely for safety and not for continuous monitoring or surveillance.
MultiBel is available for iOS and Android devices and is fully compatible with the most recent versions of these operating systems. This ensures that all safety features can be used reliably. On some older devices or outdated operating systems, full functionality cannot be guaranteed. We therefore recommend using the app on a newer device for the best possible user experience.
To add a new administrator, log in to the MultiBel portal and navigate to the user settings. There, you can create new users and assign them administrator rights.
Yes, MultiBel is GDPR compliant. In addition, our platform holds several certifications, including:
• ISO 27001: certification for information security management
• K21047: certification for wireless silent alarm systems
• K21023: certification for mobile personal protection
These certifications confirm our commitment to the highest safety standards.
Access to your data in MultiBel is strictly controlled. Only authorised administrators and authorised users that you have designated can access your information. We implement role-based access controls to ensure that only authorised individuals have access to sensitive data.
MultiBel places great importance on data protection and information security. All personal data is processed and stored in accordance with the GDPR and ISO 27001. We use modern encryption technologies to protect your data both during transmission and at rest.
How can I stop receiving MultiBel notifications?
If you have left the company but are still receiving notifications, please contact your company’s administrator to have your user account deactivated. Alternatively, you can contact us directly so we can remove your account.
MultiBel is built on three central pillars:
- Alerting: for fast, reliable and multi-channel communication in emergency situations.
- Lone-worker protection: for the safety of employees working without direct colleagues nearby.
- Critical Event Management: for structured action and communication during critical situations.
Together, these three components form an integrated safety solution that enables organisations to cover all aspects of emergency and crisis management within a single platform. MultiBel combines all aspects of safety, communication, and responsiveness into a single, user-friendly solution.
In addition, MultiBel distinguishes itself through consistent redundancy. When triggering an alarm, reaching people, viewing results and ensuring server availability, we are never dependent on a single medium. As a result, we can guarantee a system availability of 99.95 percent, one of the highest in the market.
Another important advantage is that MultiBel is not an off-the-shelf standard solution. Our software is continuously developed, often based on direct customer feedback. Thanks to this flexibility, we can tailor MultiBel precisely to the needs of your organisation and implement a solution that is both technically reliable and practically applicable.
If you would like to know more about why MultiBel is used, then read our article or contact us.
What is MultiBel used for?
MultiBel is used in all situations where speed, reach and reliability make the difference. Here are some examples of its applications:
- Emergency Response (BHV) alerting – instantly notify the right responders in case of fire, accidents or evacuations.
- Crisis communication – activate your crisis team in one action and ensure that everyone is informed.
- Fire and evacuation – send automatic notifications through integration with fire alarm or evacuation systems (including compliance with NEN 2575-4).
- Aggression and panic alarms – alerting in threatening situations, for example in schools or healthcare institutions. It provides employees with immediate support through alarm buttons or mobile personal protection.
- IT and technical incident alerts – automatic notifications in case of IT outages, security incidents or critical system alerts.
- Lone-worker protection – enhance the safety of lone workers through automatic alerting in case of incidents.
- Machine and process monitoring – integrate MultiBel with systems for production, logistics or energy supply.
- Duty roster and on-call alerts – alert employees based on duty rosters or on-call schedules.
- Integrated Crisis Plan / ZiROP – alert doctors, nurses or specialised teams (such as operating theatre teams).
- Critical Event Management – alerting and coordinating in critical events such as IT failures, security incidents or natural disasters that threaten business continuity.
Thanks to its versatility, MultiBel is the central alerting platform for companies, governments and organisations of any size.
Wie gebruiken MultiBel?
MultiBel is used by organisations that need to reach people quickly, reliably and on a large scale during an incident or emergency. Thanks to its flexibility, the system can be applied across many different sectors. Some examples:
Healthcare and hospitals
- (ZiROP) Alerting doctors, nurses or specialised teams (for example, resuscitation or operating room teams).
- Integration with NEN 2575–4 evacuation systems.
- Immediate response to aggression incidents and protection of lone workers.
- Support for the emergency response organisation (BHV) and Critical Event Management.
Educational institutions
- Alerting emergency response teams (in Dutch “BHV”) in schools, colleges and universities.
- Notifying staff and students during evacuations or safety incidents.
- Use in aggressive situations as a panic alarm.
- Integration with fire alarm control panels.
Government and municipalities
- Crisis communication and activating crisis teams.
- Applicable in disaster response, evacuations or infrastructure disruptions.
- Alarm buttons in consultation rooms or mobile personal alarms for employees.
Industry and logistics
- Alerting emergency responders in factories, warehouses and production sites.
- Additional protection for lone workers.
- Integrations with fire alarm systems or machine monitoring systems.
Businesses and offices
- Mobilising emergency response teams or IT on-call services.
- Responding quickly to fires, accidents or other emergencies.
- Use in aggression or threat situations.
From small businesses to large organisations – wherever safety, speed and reliability are essential, MultiBel provides the solution.
MultiBel Standard: free, secure and ready to use
With MultiBel Standard, you can use our alerting system completely free of charge. We believe that every organisation becomes safer through immediate and reliable alerting during an incident. That is why we offer our freemium package: free, but without compromising on safety or professionalism.
This is not a trial version, but a fully functional system. With MultiBel Standard, you can professionally alert your emergency response team or small team right away. You work with the same reliable technology as MultiBel Professional – only with fewer advanced features.
For many organisations, the Standard version is more than sufficient. You can reach your employees quickly and create immediate certainty when it matters most.
Would you like to get started with MultiBel Standard right away? Complete the order form and begin today.
Do you have any questions? Our team is happy to assist you, so feel free to contact us.
This can be done online via a video conference or at your location. Please contact us for a no-obligation demo.
To request a live demonstration of MultiBel, you can contact our sales team directly using the contact form below or by emailing info@multibel.nl
.
We will be happy to show you the key features of the MultiBel app, either at your location or through a live video conference.
The MultiBel app works on all common iOS and Android smartphones. It is compatible with the current versions of the operating systems and optimised for easy use.
Yes, on both iOS and Android, a phone call overrides silent mode. This ensures that emergency notifications reach all authorised employees, regardless of their device settings.
It is possible to try MultiBel Professional without obligation. Feel free to contact us to schedule an appointment.
Yes, with MultiBel you can specifically alert individual people or small groups. This is especially useful for situation-dependent notifications or quick feedback within a team.
Yes, with MultiBel, direct communication via conference calls is possible. This makes coordination during emergencies easier and allows teams to exchange information quickly and efficiently.
In general, there is a distinction between manual activation and automatic activation.
- Manual activation can be done through the MultiBel app, a web application, an internal emergency number, a QR code, or a fixed or mobile emergency button.
- Automatic activation can be triggered via a connected fire alarm control panel, a monitoring tool, a sensor or an internal alarm number.
Please refer to the MultiBel workflow for more information.
Yes, MultiBel clearly displays all active alarms in real time. Administrators and authorised users can monitor the status of alert notifications through our dashboard and coordinate actions effectively.
Scenarios in MultiBel are predefined alert procedures for typical emergency situations, such as fires, medical emergencies or aggression incidents. They save time because, in an emergency, users only need to select the appropriate scenario to activate the alert and quickly reach the right people.
For example, a workplace accident with injuries requires different responders and a different alert message than a full building evacuation. That is why we determine in advance, together with you, which scenarios are needed.
Afterwards, you can easily add an unlimited number of additional scenarios at any time.
Yes, when sending an alert, users can add additional important information, instructions or location details in a text field or record them as a voice message.
This information is sent together with the alert, ensuring that all recipients are fully informed.
If the alert has already been started, the initiator and recipients can continue communicating and keep each other updated on the current status by using our “Chat” add-on module.
Yes, MultiBel supports detailed user management with different locations, roles and permissions. This allows alerts to be sent specifically to selected teams or departments.
MultiBel enables rapid alerting in just a few steps. Depending on the scenario, an alarm can be activated with a single tap in the app, a sensor in the smartphone, the press of an emergency button or automatically through systems such as fire alarm installations. This saves valuable seconds in emergency situations.
The app needs to be updated manually via the App Store or Google Play. We recommend keeping it up to date at all times to ensure full functionality and maintain security.
Yes, MultiBel can be seamlessly integrated with existing software and hardware, including fire alarm control panels and IT systems. This ensures automated and reliable alert transmission.
No, MultiBel does not require any additional hardware. However, existing hardware such as fire alarm systems or sensors can be connected to MultiBel via IP alarm transmitters if desired, in order to automate alerting processes and save time.
The most commonly used channels are the app, telephony, email and SMS. In addition, external systems can be integrated, such as signal lights, pagers, sirens and more. Please refer to the MultiBel workflow for further information.
Yes, the integration of MultiBel with fire alarm control panels complies with the relevant NEN standards. This ensures that companies meet the highest safety standards and legal requirements.
MultiBel reaches all target recipients within a matter of seconds, even when there is a large number of users. The platform is designed to handle high loads and ensures that critical information is delivered reliably and quickly.
Yes, MultiBel is scalable and can serve multiple large customers simultaneously. The alerting platform guarantees fast delivery without delays, even under heavy load.
MultiBel offers system availability of up to 99.95 percent. This ensures that the system is always operational and that critical notifications can be delivered reliably.
Yes, MultiBel uses multiple redundant data centres within the EU. This structure ensures maximum availability, fast response times and compliance with both GDPR and ISO 27001 requirements.
MultiBel only requires the information necessary for alerting, such as your name, phone number and email address. All data is processed in compliance with GDPR and stored securely.
Yes, customers sign a Data Processing Agreement to ensure that the use of the platform complies with the GDPR. This guarantees the lawful processing of personal data.
Yes, MultiBel is fully GDPR compliant. The platform processes and stores all personal data securely and protects users’ privacy.
Yes, MultiBel can automatically register the presence of employees. This helps to quickly see who is available on site in an emergency, without any form of permanent monitoring.
NO.
MultiBel only asks the app whether the employee is at the employer’s location. The answer is simply YES or NO. If the answer is NO, it does not ask where the employee actually is. MultiBel only wants to alert people who are present and able to help immediately in an emergency. If someone is not on site, their exact location is irrelevant.
You can decide yourself which users are allowed to see the presence of colleagues and who should be notified in case of staff shortages, for example only the leader of the emergency team.
Location services make it possible to identify, in an emergency, which employees are nearby and able to provide quick assistance. This makes the alerting process more effective and increases safety for everyone involved. The system automatically detects which employees are currently within the relevant operational area, based on Wi-Fi, Bluetooth or geofencing. This is done without storing precise location data.
Your presence information is only visible to authorised administrators and designated team members. The system automatically detects which employees are currently within the relevant operational area, based on Wi-Fi, Bluetooth or geofencing, without storing any precise location data.
Yes, MultiBel can trigger alerts based on understaffing or critical staffing situations. This ensures that responsible persons receive an immediate notification and can respond quickly.
If your organisation uses presence registration, the app will periodically check whether it is connected to the customer’s Wi-Fi network or located within the customer’s geofence. iOS and Android require apps that run continuously in the background to be displayed in the top-left corner. This is not ideal — we find it annoying as well, but with the current operating systems, we cannot avoid it.
Many other apps have the same issue, for example the widely used Flitsmeister. It is either this inconvenient notification or the inability to alert based on presence. If you do not use presence registration, this message will not appear.
No, MultiBel is not tracking you. Location data is used only for emergency alerting, so that your exact location can be determined in a critical situation. All data is processed in compliance with GDPR.
Yes, MultiBel Professional offers a 24/7 emergency number for urgent technical issues or critical support. Our support team is available day and night to ensure the operational readiness of the platform.
Refer to the SLA or the contact details in the admin portal.
The implementation of MultiBel typically takes 2 to 4 weeks, depending on the size of the company and the complexity of the integration.
Once the installation is completed, the alerting system is immediately ready for use.
MultiBel offers training sessions for administrators and extensive training materials for MultiBel users.
The administrator trainings take place online, allowing you to become familiar with all functions and ensure the safe use of the alerting app.
MultiBel is used across a wide range of sectors by companies, public authorities and organisations of various sizes. Our customers appreciate the fast alerting, ease of use and high reliability of the platform. References can be provided upon request.
Yes, upon request we are happy to put you in contact with existing MultiBel customers, allowing interested parties to gain first-hand experience.
MultiBel Standard is indeed significantly more reliable and efficient than a slow call tree or a WhatsApp group, but it does not offer the advanced functionalities available in the Professional version.
When the potential impact of emergencies can be substantial, we therefore recommend using MultiBel Professional.
Companies and organisations that depend on a reliable and comprehensive communication structure particularly benefit from the Professional version.
In MultiBel Standard, you can add up to 25 users. For larger teams, an upgrade to MultiBel Professional is recommended, which allows unlimited user management.
The installation of MultiBel Standard is completed within a few minutes. After downloading the app and creating the users, you can start sending alert notifications immediately.
Upgrading to MultiBel Professional offers advanced features such as customised emergency scenarios, automatic presence registration, integration with existing hardware and software, detailed reporting and support for larger teams. This significantly increases efficiency, safety and preparedness.
Yes, MultiBel makes it possible to trigger alerts based on presence, access control systems, duty rosters or on-call services. This allows alarms to be activated automatically as soon as certain conditions are met.
